Embrace | Pet Insurance Review

I was fraudulently charged for seven months by this company for insurance I didn't know was active , and I could not have used, and was told they can not refund me back! Even if I sent in proof that I had other pet insurance with another company at the time. They never sent any correspondence indicating that the policy was active or that I needed to complete the process after the first three weeks , but they still took money from me! please be carful with this company!

I love Embrace Pet insurance because they work quickly and effectively to process your claims and ensure that you are reimbursed! YAY!

My Beagle Bailey was diagnosed with a pretty aggressive Lymphoma Cancer earlier this summer and wasn't expected to survive his 10th. birthday. Bailey is currently being treated and am happy to say that his cancer is in treatable remission. We have been Embrace members for years now and they have always been there for us from wellness to illness coverage. I will forever be grateful for the financial assistance and coverage these folks provide. Thanks you!

I am really in the minority after reading about 20 reviews. I had never taken out pet insurance until this time. I read about 5 different companies and ended up with Embrace. I asked if her first exam would be covered. I was told over the phone "yes. you have chosen the maximum coverage." My 1 yr. old cat had her first exam, passed with flying colors and I was handed a $250 bill for the exam and the various blood and stool tests plus injection. I called Embrace to find out what I do next and waited on the phone for 20 minutes before being disconnected. I called again and after holding for 1/2 hour, hung up. I sent an email. No response. I told this to my vet who said they would call. They telephoned me the next day to let me know they could not reach anyone either, but they said they had enough information to put in the claim without the help of Embrace. 4 weeks has gone by and I decided to use the website to find out when to expect my refund. The website told me I was not listed. I called and after a hefty wait, I was connected with a woman (they call her an "embracer.") who told me they had major website and phone problems. She apologized and then told me that I had MINIMUM coverage and could not be reimbursed for anything except major accidents. WHAT?I realized then I was certainly with the wrong company.

My Labrador Kira literally overnight developed a large lump on her shoulder, which turned out to be what's called a seroma (fluid filled cyst). I was frightened to say the least, thought it was cancer and we were facing something sinister, but I was also SO relieved to be able to run every test needed to determine the prognosis because I had Embrace. Embrace not only provides amazing service, great rates and products, but also total peace of mind that my beloved pet is in great hands with both her vet and Embrace. My claim was processed in less than a week and a check issued within 2 weeks. It has been a LONG time since I've dealt with a company who actually does what they promise to do in a totally seamless manner, AND does it professionally with a smile and outstanding service. Thank you Embrace for being one of the best companies out there and for taking care of the most important thing in the world to me, my Kira. I have sung your praises to all of my friends!