5
out of 5
POSTED: | BY: Nicole
Amazing Customer Service and Speedy Claim Refunds
I have been a Embrace policy holder for my two dogs for a few years, after leaving another insurer. I have been so impressed with their response time, updates on claims and claim refund speed. My older dog torn her ACL in August and a TPLO was recommended after a thorough assessment, but it came with a high cost. Embrace put me at ease with a pre-procedure claim -- knowing her surgery would be covered was a huge relief, and the customer service representative I emailed with was so prompt and very kind and sympathetic to our situation.