5
out of 5
POSTED: | BY: Sarah
Embrace
Late this summer I was researching coverage plans for my new Great Dane puppy, as I have never insured a pet before. I called Embrace and spoke immediately and directly with Darcy Lindner, Embrace Contact Center Mgr. I appreciated the fact that I was able to speak with a real person and not go through mind-numbing and frustrating prompts. Darcy answered all of my questions and helped me tailor a plan that is both comprehensive and affordable. I have thankfully not had to use the accident and illness coverage, but have filed a number of wellness claims already, whereby you are fully reimbursed for wellness vet visits and things like vaccinations, and flea/tick and heartworm meds. The claims have been processed quickly and the checks mailed to me within days. Underwriters Christine Markulis and Cassie Vasco have completed those claims both promptly and efficiently. I have also encountered other members of the Embrace family, namely Mike Lambert and Laura Bennett, who have helped me navigate the logistics of this process as well. I can't speak highly enough about the staff, and I feel like they are different than other insurance companies in that they truly care about my dog and me and want to see us get exactly what we need. I highly recommend this company to anyone who is looking to insure their furry family members.