Embrace | Pet Insurance Review

My experience with Embrace has been easy and convenient. Fortunately my pet has not had aa major accident/illness but I know Embrace will be there for us. Always receive prompt service. Thank you Embrace!

When we adopted Gabby we made it a goal for her to get a check up twice a year. Back in March, this went off without a hitch, and we received prompt payment out of our wellness benefits, and there were no health concerns. In October we took Gabby in for her second check up. The vet noted that she needed her teeth cleaned and that she had a growth on her stomach. So, about a week later at the vets suggestion, we took Gabby back to have her teeth cleaned and have the growth removed. We faxed the receipts and itemized invoices both times. About a week after the first claim, I got a message that the claim was pending because they needed medical records. I messaged Embrace back with the name and number of the only two vet offices Gabby has been seen at as well as how many appoints and when she had them there. A week later I got the same, generic message on the second claim about needed more information. Two weeks after that, both claims were closed due to lack of information. I just think to my self that since February, we're probably paid Embrace around $700, which happened to be about what Gabby's bills totaled too. It leaves me with the feeling that Embrace is a company much like any other, interested solely in profits.

One of our Briards has a hypothyroid condition and several conditions arising from aging, and they have been prompt and thorough with evaluation and payment. Our young Briard has been very healthy and active with only a few minor hickups - which they were also very prompt to evaluate and pay.

This year our 10 year old Yorkie, has been stricken with corneal ulcers resulted in her needing a corneal graft surgery to help control the ulcers. From the first claim form that I sent in to the last, Embrace has treated us with respect, issued payments quickly, and even suggested that we sign up for direct deposit, to receive payments quicker,

Our dog had ACL surgery and Embrace paid our claims within one week of submission! We have had Embrace Pet Insurance for 5 years and they are always prompt with coverage and payments! Customer service is A+. Wish human health insurance could be this good. Thanks Embrace! We recommend you several times a week.