Embrace | Pet Insurance Review

Bought pet insurance for our puppy as soon as we got her. Very reasonable and affordable. She broke her tibia when she was 4 months old..we were out of state when it happened and had to see a local vet that wasn't our own. Then we saw our own vet when we got home, and went to a specialist after that. I was concerned that Embrace might give us a hard time about all the different visits but they covered everything no questions asked. We felt so fortunate to have insurance so that we could opt for the best care possible for our baby without having to worry about the cost. Lastly, they have followed up on more than one occasion to make sure we received the payment on our claims.

I had been researching pet insurance for a couple months prior to getting our puppy. After much analysis, I decided to go with embrace and I'm glad I did. Insurance companies have a stereotype of being cold, but that's not the case with embrace. Each member I've spoken to has been extremely personable and genuine. When calling to set up the policy, Peter was excellent in spending over 45 minutes with me on the phone to go over my options and help me choose the right plan for my dog. I had some issues with my vet sending a claim (asked them 4 times, both over the phone and in person on different days). When I reached out to embrace about it, they were able to get my vet to send them the claim on the spot. In order to be fair and objective, my single critique would be reimbursement time. Though, since I've connected it to direct deposit, I've seen a better turnaround time.

Although my claim was for routine wellness, I just want to say the speed in which Embrace processed the claim is awesome. It takes my other pet insurance two to 3 weeks to let you know they are in receipt of your claim and 30 days to process it. If the claim is not submitted within 30 days of the vet visit they will not consider it. Embrace is the Pet Insurance I've been telling my friends about. This is my very first claim with them but I'm already satisfied with the process. I love claims forms. Thanks for being so efficient and professional. :)

If we did not have Embrace Pet Insurance we would not have been able to afford the Liver Shunt diagnosis, treatments, and Surgery that saved our Yorkiepoo Samantha's life.The total cost was over $5500 and Embrace paid over $3600 of that over a 13 month period.

Embrace was very timely in looking at my recent claim for my dog Hattie. They kept me informed on the process and when I could expect an answer. Once they determined the claim was valid, I was reimbursed quickly. I hope I never have to file a claim again but I know if I do it will be addressed quickly. Every time I have had to call in to Embrace, they have been very caring and knowledgeable.