1
out of 5
POSTED: | BY: Bill Gleason
Repeated frustration over rejected claims
We have submitted a number of claims for our dog Tully for prescription drugs to treat his osteoarthritis and they have been rejected by the reviewer saying that "rheumatoid arthritis" is not a covered claim for our dog. Our vet has written Embrace saying that our dog has never had rheumatoid arthritis and that osteoarthritis is not rheumatoid arthritis but to no avail. We are wondering whether the reviewers ever check documentation for former claims where they would see our vet's comments. Very frustrating to say the least. Other than this recurring issue that has defied all efforts to resolve, we are very pleased with our Embrace coverage and service.