Embrace | Pet Insurance Review

Dealing with Embrace doesn't even feel like dealing with an insurance company. Amazing customer service (they just emailed me to make sure I received a check they sent less than a week ago), fair premiums, and comprehensive coverage. I'd recommend them to anybody with a pet.

Embrace continues to pay promptly and I am grateful. My Doxie Meggy (Who is my Heart) has had a few episodes of Vestibular Disease as well as gastrointestinal problems. Happy to say she is getting great care and I am grateful for the help from Embrace Pet Insurance. I felt confident about them when I signed up as they were recommended by USAA Insurance. I have recommended them to my friends also.

Sadly, my dog has had her fair share of Embrace claims but of all claims I've submitted, I've had zero issues with Embrace paying out. My dog has been diagnosed with lymphangiectasia caused by IBD and most recently Lymphoma in a matter of 2 years with Embrace. Embrace has paid out 80% (per my policy) every time with no excuses and very minimal additional information from our vets. This includes ultrasounds, xrays, tons of bloodwork, chemo, and all her medications. Only thing is they don't cover the more holistic supplements with their insurance plans but I've used their wellness plan for that and it covers 100% until those funds are depleted. Their wellness plan also allows you to get reimbursed if you buy supplements online too! I get my reimbursements back in less than a week most of the time, or up to a week at the most and vets are amazed with how little they are hassled for special letters, additional documents, etc that they have needed to provide other companies that request them but still don't pay out for the services. Our oncologist is now recommending Embrace to all their clients because how fast they saw I was getting money back. I'm in there weekly and I have the funds in my bank account by the time I'm in there the next week.

We had used Embrace a while back, but when we adopted our current little girl (Gabby, 4yr PitMix), she came with a month free of some other insurance. I was stupid and just stayed with them for a year. For that entire year I never submitted a claim because their claim submission process was ridiculous - pretty sure that was their plan! I kept the insurance just in case we had any major issues and chalked it up to my mistake. However, as soon as the renewal came up, I reached out to Embrace and got Gabby covered through them. It took me all of five minutes on the phone and was actually less than the renewal fee for the horrible insurance we had before! The claim process for Embrace is about as easy as it gets - and the customer service I have received from every single person I have dealt with (email, phone, etc.) has been wonderful - actually helpful - AND nice! Imagine that! I recommend Embrace to all of my pet lover friends! Don't waste time and money with the other ones. I promise one claim submission with these folks and you will be singing their praises too!

I have had Embrace for a few months now and have personally submitted 2 wellness claims, which were covered at 100% as agreed. I have also had my vet process an ER claim that was covered after my deductible was met and the outstanding amount was mailed to me. Each time a claim was processed, it was done quickly and efficiently.