Embrace | Pet Insurance Review

I adopted an older dog and I purchased the insurance as a safeguard but I was skeptical that coverage would actually be there if I needed it. My sweet dog had two incidents within 30 days and the claim staff were terrific and the reimbursements arrived quickly. Thank you!!

I've had to file a claim 3 times, unfortunately, for my Newfoundland, but Embrace made it easy and reimbursed quickly each time. It's great to know that if my dog needs treatment, I have pet insurance that is very easy to deal with. They don't put forth any "red tape"...a real pleasure!

This is the second time I've made a claim and both times I've been very happy with the results. Claims were handled very quickly. I've been very glad I have the insurance because when my Great Dane gets sick he really does it up!

I have fortunately never had to make a claim for illness or injury, but all three of my wellness claims over the last 2 years have been paid. This most recent one took a little longer than I was used to for a simple claim, but they did advise in their confirmation email that it could take up to 10-15 days. In my prior experience, it took 2-3 days. So I called on Monday just to check on it and make sure nothing else was needed when I saw online that the status was something like pending medical history review. The CSR agreed that it seemed odd that they would need to review any history for a wellness claim for vaccinations, so she contacted the exam department to have them push it through, and I received payment today (Wednesday). In total, it took about a week and a half, which is fine. I was just accustomed to it being faster, but maybe they're overloaded at the moment. Overall, I'm still happy. Also, their customer service is great, so that's a plus!

Embrace was great to work with. Anytime I called them I was able to talk to a rep within minutes and they were more than helpful. When the time can to submit claims they were very straightforward and didn't put up a fight the way that typical insurance companies do. I would definitely recommend them to anyone looking to ensure their furry loved ones.