5
out of 5
POSTED: | BY: Gilbreth
Wonderful, empathic customer service
I cannot say enough fantastic things about the Embracers at this insurance company. In the midst of our medical emergency, when I didn't know how to make decisions, several agents just listened while I thought about different medical choices I could make. In the recovery period, the Embracers were quick to find a billing error and correct it. Every phone call involved friendly, patient, present, caring voices on the other end.