Embrace | Pet Insurance Review

Our puppy appeared normal when we got her. Within a few weeks, we noticed that something wasn't quite right. She was deaf and a little wobbly. No big deal, we loved her so! Then she started having seizures. Small at first then landing her in the animal hospital. Testing showed that she has a rare genetic disorder. The great news is that with a special diet from Purina and medications, she is living a happy, almost normal life. We never would have been able to discover what was wrong and fix the problem without our pet insurance.

I sent in claims and have yet to have them paid out. I have to contact them by phone because thier website doesnt give enough information about what is needed to have the claim processed. Then I get a email same thing no information it just says check the website. Which also has zero information about the claim so you have to call. Everyone i have spoken to are nice but nice doesnt give me results. They often find a reason not to pay out a claim this time it was not enough history before we had our dog insured. Its been 3 months and i yet have had a claim paid out. Even after repeated phone calls I really dont have time to keep on them. There has to be an eaisier way.

Lola was a 10 1/2 year old Yorkie and the love of my life I joined Embrace within months of getting her. Fortunately for me, Lola was an extremely healthy dog. I was advised early on not to put my money in pet insurance to put it in a separate account but I felt that if Lola ever needed a major operation I did not ever want to make a decision based on expenses. I lost her to kidney disease and accumulated a vet bill to almost $2000 in less than a week. My claim was paid less than 2 weeks later and was prolonged due to the vets office error in sending back the medical reports. The compassion that Embrace showed from the moment I contacted them about Lola was really overwhelming. I received a candle of rememberance in her name and a personal card for the staff with heart warming messages. They really felt my pain and it was extremely comforting.

Filed my first claim for my dog's wellness check up. The claim was processed in 4 days no questions or issues. Definitely takes the worry out of pet insurance.

What a great company! Fast service and they truly care about their customers! Our baby girl, Hope, does a lot of camping and fishing with us so having her insured puts our minds at ease. On our last trip she took a swim in the river and came out limping with glass shards in her poor little paws. We rushed her to the vet (she had to stay overnight for observation), I printed out the claim form, gave it to the veterinary staff to fill out, they submitted it and that same day Embrace processed the claim and let me know the next day that our claim payment would be coming in the mail (we had already met our deductible for the year). Great service, I couldn't ask for a better insurance company for my baby!