Embrace | Pet Insurance Review

Recently filed two claims for my cat and the processing time took about five weeks. Some of it had to do with getting medical history from my vet and Embrace's receipt of my invoices. E-mail updates would come at regular intervals. Embrace is the only pet insurance company I've worked with so I have no other basis for comparison. Overall, the customer service staff was friendly and attentive through this process. I did receive two reimbursement checks promptly after following up on these claims with them. I understand that insurance claims, in general, normally take several weeks to process and am satisfied with the results. I wasn't in a hurry to receive the reimbursement. Would recommend Embrace to other animal guardians.

I had a different pet insurance last year for my new puppy. She went through the normal puppy wellness visits for shots, etc. - none of which were covered by insurance. This year I switched to Embraced, and what a difference I have a second new puppy and all vet visits have been covered for her shots as well as for a tummy upset. My now 1-year old's visits have also been covered under wellness visits. I've just signed my 15-year old shih-Tzu up for limited coverage. I'm not quite sure how that will work, but I'm willing to trust a company who remembers who I am and who my pets are.

From updating my payment information, to submitting and viewing claims processing and finally setting up direct deposit of paid claims, you guys have nailed the concept of simplicity! If only working with human healthcare insurance companies was so easy....Thank you for all you do!

I have a dog that must have eaten something bad coz he was hacking away and puking like crazy for a few days. I paid my vet upfront, but then Embrace took the history information from the vet to check that he hadn't puked in the last year, and then sent them the info they needed. My vet was super awesome and sent them the info, and I got the check from Embrace. I had to call them a few times before I got some work done to ask them if they will cover it, and they asked the vet for some info on what needed to be done and told me they would cover it. Overall, a good experience. I'll keep them on in the future as well! And my vet, they were super great too!

We've had insurance through Embrace for a couple years now and are completely satisfied with the service they provide. I can't speak to the cost comparison with other companies as this is the first one we chose for our dogs. What I can say is that all claims are taken care of in a prompt manner. If there are any questions, we can get in contact with someone who will answer those questions with a smile on their face the whole time. Embrace even covers your other than average therapies. Our dog tore her tendon in her leg and we were able to get a brace for her along with stem cell injections and physical therapy. It was all covered! We also receive monthly newsletters with helpful safety and informative items in it. Lastly, I have received personal emails from the company following up on payments and asking about their level of service to us. I would highly recommend Embrace to any pet owner.