Embrace | Pet Insurance Review

What a great company! Fast service and they truly care about their customers! Our baby girl, Hope, does a lot of camping and fishing with us so having her insured puts our minds at ease. On our last trip she took a swim in the river and came out limping with glass shards in her poor little paws. We rushed her to the vet (she had to stay overnight for observation), I printed out the claim form, gave it to the veterinary staff to fill out, they submitted it and that same day Embrace processed the claim and let me know the next day that our claim payment would be coming in the mail (we had already met our deductible for the year). Great service, I couldn't ask for a better insurance company for my baby!

My experience so far has been great. I have only had it for about 6 months. I used it for the first time 3 weeks ago. It took About 3 days to get my claims processed. A week later, I had all my money back! I highly recommend this insurance! I will write again when I get the last check back.

We got pet insurance when we adopted our rescue dog over seven years ago after friends had recommended it. (They had a dog with two broken legs on Christmas Eve whose name became "honeymoon.") I love Embrace! The customer service has always been exceptional and incredibly prompt. We utilize the wellness policy and thankfully have never had a major issue to file a claim for besides that. My vet fills out the form and is kind enough to fax it and I always hear back from Embrace the same day. My dog was just in on Tuesday morning (today is Thursday) and I just got an email that my claim was approved and filed. My wellness money will be sent right away (think of it as an FSA except you pay less up front than you spend). I get a prompt response any time I email back with questions on my policy, any increase in charges or to make any changes and to verify claims information. They are absolutely wonderful and take a lot of stress out of dog ownership!

We adopted our dog and she came with embrace. I had always been hesitant about pet insurance and decided to give it a try since she had always had it and her prior owner raved about it. Our beagle has diabetes and while it is very well managed she does have some expenses come up. Embrace works better then any insurance I've ever used. From health to vision, renters to airplane Embrace is hands down the best. They are quick to process and send email updates along the way, cover what they say they are going to cover and are EXTREMELY pleasent on the phone. Though I've only called them once when transferring the insurance over to us. That's how easy the claim submission is, fill it out and fax or email it in and done. Now if they would just cover humans I'd be all set!

I've not had to use file many claims, however when I have they have been very quick to process them and answer questions. Highly recommend.