Embrace | Pet Insurance Review

Thank goodness I got Embrace wellness and accident/injury insurance. My claims are submitted easily by my vet, processed quickly by Embrace, and covered far more than the insurance company I used for my last dog. I am so grateful to the friend who recommended I switch to Embrace.

Our 5 month old puppy suffered a tibial tuberosity avulsion. Total cost was $3000 and our out of pocket expense was $800. This was the best part about having Embrace, they actually pay for claims rather than claim they are going to pay then find any and all loopholes not to pay. Submitting the documentation was easy, however, there was some miscommunication in getting the claim paid. I received a notification that Embrace reached out to the surgical facility and our routine vet's office for additional information and was under the impression this was being taken care of. I called both offices (after 10 business days) to ensure they sent the information that was requested yet both offices reported not receiving any notification from Embrace. Both offices sent the additional information and I waited 2 weeks in hopes the claim would be paid and nothing happened. I then called and asked why it was taking so long (at this time a month had passed)and within 24 hrs the claim status changed and we received our reimbursement in 2 weeks. If I did not have to call everyone multiple times to ensure someone was working on the claim, I would have given a better review.

I have two boxers and have been with Embrace for 10 years...They are an amazing company! I go and submit my claims and they are paid within 5-10 days more like 5. Never a questions or hesitation and communication is fantastic. I would never go with anyone else. Thank for the excellent service.,

We are now in our 18th month with Embrase and just want to say thank you for the great service they provide. Timely and 100% accurate responses every time we submit a claim!Thank you! Venny

I just want to let you and the brand know that the level of service i got from you regarding my dog Milo was the worst i ever experience. No one in your company ever followed up with me and my wife regarding physical for Milo and Scooter for the new policy for 2017. Milo had an accident and hurt his leg and i am getting th run around on my two dogs i got from a rescue. i submitted a claim and after taking my payment for 17 months i get a (OH BY THE WAY)We do not have a Physical from either dogs and I stated that should of been said prior to taking my first payment 17 monhs ago so i felt cheated and robbed with Embrace We are thinking about going to a new company once this insurance get to its last 30 days. everything you stated prior to me accepting your insurance in 2015 was totally false and we are not satisfied with you Customer service Embrace team.