5
out of 5
POSTED: | BY: Shelley
Fast claim return and customer service
I have had Embrace pet insurance for several years now and my cat was recently diagnosed with diabetes, so he is having regular vet checks, tests, and expensive insulin. I have had 4 claims in the past couple of weeks, and once they had the diagnosis confirmed with the vet, all the claims were processed in a couple of days. I emailed customer service a couple of times when I first submitted the claims and was always emailed back promptly, and within 12-24 hours. The funds were deposited directly into my bank account which is great and very convenient. In addition I was emailed (a personal email) after all the claims were deposited to make sure that I received them all. I gave the rating a 9/10 only because I dont give 10/10 because I believe that everything, no matter how good, has room for improvement. I have no complaints and only positive feedback for Embrace. The only think I would say that I noticed could be improved is the speed of the links on the website. Im not sure why it takes so long to go between pages - and it isnt "long" but longer than normal (in this instantaneous digital age).