Embrace | Pet Insurance Review

We have two golden retrievers Rose & Rio, one of which is a 7 month old male puppy. We just completed our first two claims and Embrace followed through with everything they said they would. The process was easy, the service was prompt, and the customer service communication was terrific. It feels like we are part of a family, not a business client. That has never happened with our personal human insurance. It feels great! We would recommend Embrace to anyone with pets.

The staff has been very helpful showing a great deal of concern and compassion. I wish human insurance companies were as responsible. Illness and injuries are hard enough to deal with without the struggle of dealing with forms and repeated phone calls. Embrace assists you through those times with as little problems as possible. When I filed a claim, they were prompt in responding. I would recommend this company highly.

Warm regards always accompany all Embrace corrrespondence along with their wonderful reimbursement checks!

I submitted two claims for my puppy Casanova. Embrace was prompt to respond to my emails and also return my phone calls. Their explanation of benefits was spot on and the coverage amount was EXACTLY what I had calculated. The process took about 15 business days from the day I submitted my claim form and invoice. Since it was my first claim, they took their time to review all information. During the entire process, they kept me informed of what was going on. Even though there was a confusion with one of my claims, they redid the whole thing after I explained to them. This is the first insurance company I've used and I am extremely satisfied with them. I hope they maintain the high standards in the time to come. Cheers!

We lost our two beloved dogs about two years ago, it took about a year to decide to get another dog. When we got Bonnie we decided that it was very important to get pet insurance. The illnesses of our two dogs had cost several thousand dollars, so we wanted to be better prepared this time. We looked at several policies and none seemed as good as Embrace. Embrace has handled every claim promptly and professionally. Every staff member I have dealt has been extremely nice, courteous and helpful. All in all the best insurance company. My own health insurance company could take a lot of lessons from Embrace.