Embrace | Pet Insurance Review

Embrace has been amazing in the years that we've been a customer. They covered my lab mix rescue TWICE for cancer treatments (one skin, one hemangiosarcoma). Although our lab recently passed away, Embrace was always there for her through accidents, repeated ear infections and major illness. They have also covered our other lab mix rescue (who has fortunately been much healthier) and recently paid for an MRI for her when we were having trouble diagnosing a mystery ailment. I tried two other pet insurance companies before eventually finding Embrace, but I will be an Embrace customer for life.

I read the policy very closely about pre-existing condition and exceptions related to skin masses. My dod has had a skin mass for years and no symptoms at all but because of the size not the Vet would like to narrow down the extent of the issue. The is therefore not a pre-existing condition because the mass has not been diagnosed, no symptoms have resulted, and information regarding my understanding was confirmed by a customer service person, My Vet and the pre-certification actually outlines this very thing but yet my claim was fully denied. A skin mass that needs removed to determine status (benign or malignant) should be a covered service. I could see if if was found to be cancer because I would not expect any treatment to be covered but a diagnostic procedure??? Come on... really.. not support alt all. What do I have this service for. If this is not corrected I will leave this company all together.

My kitty Sasha suffered an acute kidney injury caused due to an accident. We had her treated in the hospital right away .She is such a champion. I was really worried about the cost, but there was no way I wouldn't have done everything possible to save her life. Embrace had processed the claims quickly . I've had Embrace for over 7 yrs now and they have always been amazing : their customers service is friendly and knowledgeable , processing time is very short, insurance policy is transparent and easy to understand, claim submission process very simple. They really make you life easier when going through difficult time.

We turned in a claim for regular medications for our Daphne and the claim was resolved in record time! Our doggy companion has a few chronic conditions that require expensive meds and we depend on Embrace to make it possible for her to get prompt healthcare that we can afford. Bravissimi!

My experiences with Embrace have been great. The customer service staff is kind, compassionate and quick to help, reply and process the claims.The vets that I have been to all say that they like Embrace the best compared to working with other pet insurance companies. I recommend Embrace to friends and strangers.