5
out of 5
POSTED: | BY: C
Excellent service
Claim handled promptly and settled in accordance with the terms of the policy--can't ask for more than that.
4.9
out of 5
Number of reviews 20,006
Embrace Pet Insurance offers nose-to-tail accident and illness protection and an additional Wellness Rewards program. Its diminishing deductible feature, Healthy Pet Deductible™, is included with every policy as standard.
Learn more about Embrace’s plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
2
out of 5
POSTED: | BY: Jeff
Phone wait time unacceptable
I submitted a claim to include an accidental ingestion ( halloween candy ) and an ear infection. Trying to call Embrace resulted in 10-15 minute hold waiting for a representative to come on the line. ( they are clearly understaffed and the associate I spoke with indicated they are trying to hire people)
My claim experience still has me looking for answers as to how this policy works. I am trying to find time in my busy day to call them and ask additional questions.
They may be an ok company to do business with but if you cannot reach them on the phone what good are they ?
5
out of 5
POSTED: | BY: Paul
My Embrace Pet Insurance Experience
Paul and I cannot adequately express our gratitude to the staff of Embrace Pet Insurance. We started a policy for our cat, Watson. Embrace is the only pet insurance plan we would recommend and here's why:1) Affordable pet insurance coverage that include Wellness Coverage that reimburses pet parents for wellness exams.
2) Easy and fast claim response (in most cases, less than 7 days)
3) Friendly and knowledgeable customer care representatives who REALLY care about you and your pet.
4) A user-friendly website that allows you to log in and see your claim information, payments, upload claim information and everything else regarding your policy.
And most of all, when we had to make the difficult decision to euthanize Watson due to an unexpected complication from an illness, Embrace Pet Insurance was there for us in ways that we could never contemplate. They're not just an insurance company; they're a "caring" company that took the time to send us condolence cards personally signed by the "embracers" of the customer care team. They felt our loss and our pain and when Watson's final claims were submitted to them for review, many of the claims were paid in less than a week and the check was in the mail. They conveyed to us their sorrow as well for the loss of our beloved Watson. Their gesture of condolence and sympathy meant alot to us as we were grieving and bereaving and we will never forget the kindness that was shown to us during a very difficult time. It is because of everything they did and continue to do that we highly recommend Embrace Pet Insurance. I hope that when people read our review of this extraordinary company; they will choose Embrace Pet Insurance for their "pet baby". If the "gold standard" is viewed as an acceptable standard to many people, then we would say that Embtace Pet Insurance and their dedicated "embracers" would be defined as the "Platinum Standard". Although we are still grieving the loss of our beloved Watson, when we feel it is the right time to adopt a cat once again, we will definitely choose Embrace Pet Insurance as the "must have" insurance for our new baby.
Thank you for allowing us to speak our opinion and the truth about Embrace Pet Insurance.
Paul and Phyllis
5
out of 5
POSTED: | BY: Bill
Reimbursement for diabetic insulin
We are very pleased with the prompt service rendered by Embrace. Our dog Rocco suffers from diabetes, we have had multiple claims submitted to Embrace for reimbursement. Our claims have been paid in a very timely manner. I have no complaints about the way our claims have been handled by Embrace. I can truly say that Embrace staff in all areas (i.e. customer service) have handled our claims in a very expedient manner.
5
out of 5
POSTED: | BY: Howard
Embrace has been great!
I've always been pleased with Embrace's customer service, prompt payment, and ease of access.
Monthly Cost
$13 – $100, depending on your chosen plan.
Coverage
You have a co-pay of 10%, 20% or 30% after your deductible, depending on your chosen plan.
The pay-out amount is based on your actual vet bill.
Payout Limits
Annual limit of $2000, $5000, $10,000 or $15,000.
Deductible
Annual deductible options from $100 – $1,000.
Age Limits
Pet must be at least 6 weeks old to enroll.
New pets over 14 are eligible for accident-only coverage.
Once enrolled, pets can stay insured regardless of age.
Waiting Period
There is a two-week illness waiting period, which begins on your policies’ effective date. Orthopedic conditions have additional Waiting or exclusion periods that vary by state.
Exclusions
Pre-existing conditions are not covered.
Hereditary and congenital conditions are covered if they have not been diagnosed or suspected before the policy becomes active.
Main plan covers alternative treatments such as chiropractic, acupuncture and homeopathic when provided by a licensed veterinarian.
Optional wellness and prescription drug plans are available for an additional cost.
Embrace Pet Insurance protects over 100,000 pets across the U.S. with nose-to-tail accident and illness protection.
In addition to its pet insurance policy, Embrace offers a Wellness Rewards program to help cover the cost of routine veterinary care, grooming and training. Its Healthy Pet Deductible™, the industry’s first and only diminishing deductible feature, is included with every policy as standard.
For every policy sold, Embrace donates $2 to a pet-related charity, as well as offering additional funding and support to shelters and other charitable organizations.