5
out of 5
POSTED: | BY: Meagan
Warm and Helpful Staff make all the difference
I signed up for Embrace pet insurance for my senior dog. I have contacted the company on three different occasions and spoken with a different Embracer each time I have called. What has impressed me most is how each person I have talked to seemed to genuinely care and not just pass me off to another person. When my sweet boy had to be put to sleep last month, I was devastated. One of the Embracers, Josh, walked me through cancelling the policy and let me know that I could still submit claims once I had my mind off of the heart-ache. A week later, I received an incredibly sweet card signed by all the Embraces. It really meant a lot. I also spoke with Kimberly recently about the status of my claim related to my dog's passing, and she was extremely helpful at going the extra mile to find out where in the process the claim was. I can't thank you enough for your help and your wonderful personalities. When I am ready to get another pet, I will certainly be looking to insure them through you!