Embrace | Pet Insurance Review

Annie our new dog dislocated her hip 2 days after the illness period was over. I was concerned that the claims wouldn't go through and was not surprised to see the claim denied. I was surprised to see the reason why they had the claim denial reason as patient has not passed the 14 day illness waiting period. Dislocated hip as an illness? I called embrace they had me leave a voicemail for someone in claims. Who promptly fixed everything the next business day and the claim was approved. The reason for the issue something about a glitch in the system. The follow up claim for recheck radiographs was initially denied again....the reason being was listed as foreign body not recheck radiographs. I had to call again the claim once again was approved and we were got our money. So if you have them as your pets insurance provider question everything. Call them if you think something should have been covered. Talk to a claims adjuster the main number is staffed with non veterinary people. Each claim was approved we got there in the end but only because I questioned them .

I continue to feel a sense of relief knowing I have Embrace. The claims process is straight-forward and easy and reimbursement is always timely. I wouldn't use any other provider and feel incredibly lucky I found Embrace. Thank you Embrace!

I always receive great customer service from the representatives, and there is a quick turn around for claim reimbursement. I highly recommend Embrace Pet Insurance to every pet owner I know.

I have insured 2 beagles with Embrace insurance and have never encountered any problems with submitted claims. Having this insurance gives me peace of mind that I will be able to afford treatment that is needed. I have found the process from submitting claim to payment very efficient!

Embrace is always quick to reimburse me after any veterinary visit or prescription refill. The claims are easy to submit -- via fax by vet's office or through a scanner PDF as email attachments -- and Embrace always communicates to me about the status of my claim. They even email me to check to see if my reimbursement had gone through. As much as we love our furry companion, Embrace loves them too with clear communication and fast service. Maila's most recent accident entailed an overnight stay at an emergency clinic, shots, fluids, medication, and surgery. Without Embrace, I would have had to find over $3000 to keep my baby alive. Solely from my experience from the first policy I purchased and on, I recommend Embrace to every pet owner I know (They have no referral program that I am aware of).