Embrace | Pet Insurance Review

My boxer/mastiff began developing a growth on the side of his chest, causing him significant irritation. This resulted in a couple vet exams and ultimately surgery, lab tests, and several prescriptions. At the same time, we decided to take the opportunity to neuter and chip him. I chose the Wellness Rewards Plus program, knowing that I would use all of it during this first year (with the neutering, etc.), with a $300 deductible. This plan worked perfectly, even with a complicated invoice with multiple items that spanned multiple aspects of my coverage and Rewards plan. I sent a letter with my claim forms to try to discern between the different procedures and costs, but ultimately it was unnecessary: Embrace maximized my coverage by placing each expense under the proper part of my coverage- I had nothing to dispute. In addition, they covered expenses on my invoices that I did not even try to claim and was unaware were covered (e.g. nail trimming covered by Wellness Rewards Plus program). They handled everything perfectly and I even learned some pleasant surprises about the extent of my coverage. I highly recommend the Wellness Rewards Plus program (especially if you have a large breed dog or a puppy in its first year), and I am extremely satisfied with their timeliness and clarity in their claims summaries and records.

Embrace has been a great insurance product for my little Coton de Tulear. I love the Wellness Part of the Policy because it is a "Health Savings Account" for my dog. I know that all of her flea,tick, and heartworm meds are covered and also her yearly shots and physical exam. She is a healthy breed and I want to keep her in good health.

There was an error on the resolution of a claim for one of my dogs. I called, spoke with a rep, and the problem was resolved within an hour. I call that incredible service. They told me what they would do, and did it immediately. This is how you retain customers. I am very pleased with their desire to answer all questions and promptly.

I have only been with Embrace for a little while, and I must say that I am certainly glad that I made the choice to carry pet insurance with Embrace! My Siberian Husky had been having issues with roundworms and a leaky bladder. After the hustle and bustle of a few animal hospital and visits to the vet,I submitted my claims to Embrace. Within a couple of weeks, I received checks deposited into my bank account. I especially love the Wellness coverage, it's fantastic!

Submitting a claim with Embrace is very streamlined and simple! You can print out a claim form and leave it with your pet's chart at the vets office. Throughout the entire claim review process, I was advised of the claim status through customer service as well as being able to check the status on-line. Bottom line, Embrace rocks! Customer service is excellent and I am thankful for choosing Embrace for our needs, as it seemed to be the best fit at the time, and now I know I made the right choice.