5
out of 5
POSTED: | BY: Jonathan
They are fair, but processing reimbursements takes too long
Embrace is the only insurer that considered my cat's previous illness as not pre-existing where other would probably have. I did have a chance to use the insurance not too long ago and they paid out as per agreement and provided an itemized detail of what got paid out and what was not. This company is very transparent and this I truly appreciate. What I wish they could do better is processing of claims. On average, payouts are anywhere between 6-8 weeks from filing. They need to improve this to get a 10-rating. But yes, I do recommend Embrace to pet owners.