Embrace | Pet Insurance Review

Thank you so much for the quick payment process (made within 1-2 weeks) for my last 3 claims. My young labrador has renal failure which is monitored frequently. Being on a fixed budget it is peace of mind to know that financials are handled quickly.

So far my Embrace experience has been good. The claims are easy to send in and the company keeps me informed of the process. My first claim took quite a while to process, but they let me know they were behind but were indeed working on it. My later claim took no time at all. So far they have covered all that I expected. Very pleased so far with my first year of coverage.

I have insurance for my six year old German Shepherd and my half Lab and half German Shepherd puppy. The reason I chose Embrace is because their coverage seemed broader than most pet insurance companies and so far we have been reimbursed for everything we were expecting, including some things we weren't expecting (e.g. a tooth removal). I have been very impressed with Embrace's prompt responses and willingness to keep me in the loop thus far. Their customer service is excellent. The only thing I wish I could change was waiting so long to get pet insurance for my older dog because she has many pre-existing conditions. Still worth it though!

My cat had an unusual series of diagnostic tests in the past year and Embrace has reimbursed me the expected amount every time, no questions asked. I work in an animal hospital and have seen our clients struggle with other pet insurance companies; their claims are denied for stupid reasons and they are given the run-around. I have not had this experience with Embrace. My cat visited a cardiologist and an oncologist this year (both very expensive) and Embrace paid me without even requesting vet records, which I was more than happy to send. It was a stressful time for me, thinking that my beloved kitty was sick, but Embrace helped me focus on Lola and not on the expense. Thank you!

good service. good value