Embrace | Pet Insurance Review

We purchased an Embrace insurance plan last year before my then 8 year old dog had experienced any serious health issues. Unfortunately, this past month he experienced one health issue after another including respiratory distress (one night in the ICU), two weeks later chocolate poisoning (another night in the ICU), complications of pancreatitis following (4 night hospital stay starting on Christmas Eve) and metabolic changes from the pancreatitis that resulted in a grand mal seizure at the hospital, requiring follow up with a neurologist. In addition to all our vet visits and hospitalizations there was daily lab work, an ultrasound and chest x-ray. We had thousands of dollars in bills and while I wish none of this had happened I am relieved to share that Embrace covered everything their policy had promised. There were zero surprises, the customer service was excellent and helpful and claims were processed in about two weeks with payments made via direct deposit about two days after claims were approved. We are so grateful to Embrace for giving us the peace of mind to focus on our dog. There is no bait and switch with this company and I would strongly recommend Embrace to anyone considering pet insurance!

The staff is friendly and respond quickly to emails. My claims were processed between a couple days to two weeks but never longer than that. I will definitely be staying with Embrace Pet Insurance.

My experience with Embrace Pet Insurance has been very positive. While not every claim was covered, the explanation was very clear. Claims were handled immediately after receipt from the Veterinarian, so, very little wait time. For covered claims, the check came within just a couple of weeks. Staff is very friendly. As my dog is getting older and has more medical issues, I feel confident of the service provided by Embrace.

We've had Embrace insurance for our dog Tucker for several years and on purpose we chose a higher deductible for emergency type situations. Our dog recently came down with Rocky Mountain Spotted Fever which then caused additional side effects. He was in the ICU for almost a week and we submitted bills to Embrace for around $6500, they have paid out everything in a timely fashion and took out the financial cost from our decision making when it came to figuring out his treatment. HIGHLY recommend them for coverage.

I have been using Embrace for my two dogs and have always received great service. Their turnaround time for coverage refunds is excellent. Always reach a professional and helpful individual on the other line when I call them. Would highly recommend them.