Embrace | Pet Insurance Review

My puppy was diagnosed with cherry eye and required an expensive surgery. I was a little nervous about the reimbursement process, but it was actually really easy! My vet ended up filling out the claim, and when it took her office a while to turn it in, Embrace actually reached out to them for me to remind them to turn the paperwork in! I got notification that the claim was covered, and received my check within a few weeks of the claim submission.

I love embrace pet insurance. I was debating if we really needed this year, but decided to keep it. Only 3 months later our sweet 80 lb pittie mix had a partially town cruciate ligament. Our surgery was quoted at $4000 and i don’t know what on earth we would’ve done without embrace. They processed our claim same day and had the money in our account within 3 days. They emailed back with kind words and encouragement throughout the surgery process. The customer service is superior and I am a lifelong customer after this surgery experience. Highly recommend!

I have always had exceptional service and I have always felt like I have the support and understanding of Embrace.

My ex and I adopted 2 rescue dogs and we were told by our vet early on that their hybrid breed mixes could potentially have back and hip problems as they got older. So we did our research and opted to get pet insurance for them both. One of my dogs this year developed IVDD and the emergency vet, neurology appointment, scans, surgery, recovery and medications came in at about $7500.00. For a middle class earners this was a huge devastation for us. Luckily with Embrace we were able to submit the receipts and within 2 weeks were reimbursed almost 80% of the total amount. We were so glad to have made the choice to go with Embrace insurance. Their claim process is swift and it saved us from financial hardship on top of the spinal surgery and recovery of our loved pet.

Each time I have called with a question or concern, I have reached a helpful, qualified and friendly "embracer". They have trained their staff well to treat each person and every call proficient and professionally. The system allows for easy transmittal and submission of claim information and they answer their phone!!! Unlike so many other businesses - that is huge for me. Thank you for being an awesome company - Embrace Pet Insurance!