Embrace | Pet Insurance Review

The way Embrace handled our claim was amazing. The online form already contained necessary information which made it so easy to complete and submit. I received an email almost immediately saying the claim had been received. It was reviewed and settled within 3 days.

All testing and examinations for our loved pet were reviewed and covered within 5 business days. Unfortunately the sudden illness was terminal. Misha provided much love and comfort in our lives....she is missed but not forgotten. Thank You Embrace for your sympathy card and candle lit in Misha's memory.

This was my first set of Embrace claims and I did it wrong - without the diagnosis. The claim staff helped me fix my mistakes and get everything processed. Really appreciated the help and explanations.

I have had all 3 of my dogs Embraced for a couple years now. When we first looked into pet insurance I was pleasantly surprised by how low the monthly cost was for 3 dogs (Lab mix, Retriever Mix & Great Dane). I wondered how the claims process would work until recently, when our black lab tore the stifles in BOTH her rear legs. She has now had a few claims and every time it has been a very simple process and the refund has been processed, sent and received very promptly. The 2 or 3 times I've called to ask questions about how to file a claim or something I was treated VERY kindly. They were really sweet and cared more about how my dog was feeling and how worried I was than making absolutely certain I dotted every I and crossed every T! HIGHLY RECOMMEND THIS COMPANY!!

I CALLED EMBRACE ON 9/4 REGARDING A CLAIM ON JASMINE. THEY LISTENED TO MY CONCERNS, AND RE-EVALUATED MY CLAIM. ACCOLADES TO KATE M. IN CUSTOMER CARE. SHE LISTENED TO ME, AND THE CLAIM WAS COMPLETELY SETTLED WITHIN 3 DAYS. EXCELLENT CUSTOMER SERVICE.