5
out of 5
POSTED: | BY: Lillie
Very courteous and efficient staff in processing our claim
Very efficient handling of claims. Staff who took my pre-claim was very courteous, helpful and prompt.
4.9
out of 5
Number of reviews 20,006
Embrace Pet Insurance offers nose-to-tail accident and illness protection and an additional Wellness Rewards program. Its diminishing deductible feature, Healthy Pet Deductible™, is included with every policy as standard.
Learn more about Embrace’s plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5
out of 5
POSTED: | BY: Suzanne
Embrace makes taking the best care of my pup possible!
We have had Embrace for years and have always been very happy with it. They offer quick reimbursement for claims and friendly customer service. Forms are simple and easy to fill out for all involved. Best of all they give peace of mind that when/if your pet needs medical care you have the coverage to do so. That’s priceless.
5
out of 5
POSTED: | BY: patricia
They've kept me satisfied and taken care of with our coverage in every aspect
We are in the 3rd year of coverage for our dog and have recently added our cat to the policy. I have been very satisfied with the coverage and if ever there were any questions or issues to be dealt with I have encountered only friendly, courteous and prompt assistance. Thank You Embrace!
5
out of 5
POSTED: | BY: Anne
Excellent customer service
I investigated several pet insurance companies before deciding on Embrace based upon their coverage and reasonable rates. However, the customer service really deserves special notice. My e-mail queries have all been answered (thoroughly) within a few hours, claims are quickly resolved once the paperwork as been received on their end, and phone conversations are professional, polite and caring. I was skeptical about per insurance as I'd heard mixed reviews (and some horror stories), bit my skepticism has been changed into that of a happy customer. Truthfully, it's comforting to have coverage with this company when one's pet is ill and/or recuperating. Thank you, Embrace!
1
out of 5
POSTED: | BY: Holly
Unethical Claims Processing
Be very careful at what they consider "pre-existing" because they actually list symptoms that could be caused by a multitude of reasons. They will do whatever they can NOT to cover a claim, even go as far as to manipulate the information to suit their needs. Then they don't follow their own precedence, in spite of doctor's notes that prove that a "condition" did not exist prior to the insurance effective date.
Very unethical organization.
Monthly Cost
$13 – $100, depending on your chosen plan.
Coverage
You have a co-pay of 10%, 20% or 30% after your deductible, depending on your chosen plan.
The pay-out amount is based on your actual vet bill.
Payout Limits
Annual limit of $2000, $5000, $10,000 or $15,000.
Deductible
Annual deductible options from $100 – $1,000.
Age Limits
Pet must be at least 6 weeks old to enroll.
New pets over 14 are eligible for accident-only coverage.
Once enrolled, pets can stay insured regardless of age.
Waiting Period
There is a two-week illness waiting period, which begins on your policies’ effective date. Orthopedic conditions have additional Waiting or exclusion periods that vary by state.
Exclusions
Pre-existing conditions are not covered.
Hereditary and congenital conditions are covered if they have not been diagnosed or suspected before the policy becomes active.
Main plan covers alternative treatments such as chiropractic, acupuncture and homeopathic when provided by a licensed veterinarian.
Optional wellness and prescription drug plans are available for an additional cost.
Embrace Pet Insurance protects over 100,000 pets across the U.S. with nose-to-tail accident and illness protection.
In addition to its pet insurance policy, Embrace offers a Wellness Rewards program to help cover the cost of routine veterinary care, grooming and training. Its Healthy Pet Deductible™, the industry’s first and only diminishing deductible feature, is included with every policy as standard.
For every policy sold, Embrace donates $2 to a pet-related charity, as well as offering additional funding and support to shelters and other charitable organizations.