1
out of 5
POSTED: | BY: Carol
Incompete and run around so they don't have to PAY legitimate claims!
I have had nothing but a miserable experience in filing a very legitimate claim...I would never have bother with insurance if I had thought they would act just like people insurance and try to find anyway not to cover legitimate claims! NOW after over 6 weeks of useless paperwork,(I am SURE his hip dysplasia diagnosised 6 yrs ago is closely related to his paralyze laryngeal collapse..NOT!) they claim they LOST all of my documentation for the $2800 bill...just managed to find the LAST page for $26...really...do I look that stupid. And WHY can I NOT go onto the "MY PORTAL and SEE ALL my paperwork I sent??? Very convenience that I cannot prove it...miserable customer service!