5
out of 5
POSTED: | BY: Anne
Excellent customer service
I investigated several pet insurance companies before deciding on Embrace based upon their coverage and reasonable rates. However, the customer service really deserves special notice. My e-mail queries have all been answered (thoroughly) within a few hours, claims are quickly resolved once the paperwork as been received on their end, and phone conversations are professional, polite and caring. I was skeptical about per insurance as I'd heard mixed reviews (and some horror stories), bit my skepticism has been changed into that of a happy customer. Truthfully, it's comforting to have coverage with this company when one's pet is ill and/or recuperating. Thank you, Embrace!