Embrace | Pet Insurance Review

I have only had to contact customer service a few times but whenever I did I got great service. Submitting claims is easy and fast, you always get a quick response.

Our agile and very active Australian Shepherd, Ripley, has been "Embraced" since the day she came home with us almost 4 years ago. A recent orthopedic injury reinforced why getting Embrace was the right choice for us. Ripley began limping and favoring he left foreleg back in November. Two visits to her local veterinarian for exam and x-rays did not reveal any injury causing the limp. Both these visits were covered. The real value of Ripley having a policy was when we were referred to a specialist because her limp did not go away with anti-inflammatory meds and limiting her activity. The Orthopedic veterinary specialist at the Small Animal Hospital at Auburn University performed an ultrasound and diagnosed our girl with a 50% tear of the tendon connecting the bicep muscle to the shoulder joint. He prescribed a regimen of anti-inflammatory and pain meds with very limited activity. We have since been for two follow-up visits to monitor her progress and healing. We were very happy to learn at our last visit Ripley will not be needing surgery. Throughout multiple visits to our local vet and the specialist at Auburn, plus number of prescriptions, Embrace covered us every step of the way. We never had to question taking her for a visit or whether we could afford to see a specialist. Every claim we've submitted over the past 4 months has been processed and paid promptly. The website is simple to navigate and submitting claims is easy with step-by-step prompts. The emails we get regarding our claims are in terms real people can understand and definitive have the human touch. We could not be happier with the product and services! We'll continue to be loyal "Embracers" and advocates of your pet insurance.

Dan F and the team at Embrace has done an outstanding job in making Mikey's claim as easy as possible from pre-certification to payment of claim. Everything was done in a timely manner and fully explained to me. So happy I made the choice of Embrace and wish I'd done it sooner.

I’m not happy with a claim that has been on hold since October. Spoke to the vet multiple times and customer service 2-3 times and was told it was being processed. Still waiting.

Extremely happy with Embrace. Customer service is great. Filing claims is easy and Embrace responds very quickly.