Embrace | Pet Insurance Review

I can't say enough everything about my experience with embrace was wonderful..we emded up having to put our dog to sleep. :( we received emails and a hand written card with many signatures. Prompt responses and claims processed. I have referred numerous people to get insurance thru your company. Thank you for making this very hard time alittle bit easier for us..

This is my second review for Embrace, regarding claims service for my nine year old cattle collie cross. I had insured him barely over a year when he began limping. At first the vet thought it was just arthritis, for which he began expensive, monthly injections of adequan; but we eventually discovered a torn cranial crucial ligament (CCL), with TPLO surgery recommended as the most beneficial option. Throughout the entire process and not during rehab, the staff at Embrace have been efficient, polite, respectful, responsive, and sympathetic. I receive prompt confirmation with each claim they receive, followed about a week later by a determination, which has always been that the claim has been covered, including the continuing adequan injections. In this era of substandard customer service, it is reassuring to find a company that demonstrates exceptional customer service through its actions, rather than by disingenuous platitudes.

Embrace covers the common woes, but the real plus is they cover genetic and congenital issues where many companies do not. Medications are covered as well, and in the case of heart disease, in my older Norfolk, these meds were upwards of $500/mo. Covered. They are also wonderful customer care experts, as opposed to others who are flat and short with clients. They seem to really care about their clients.

Layla's acupuncture/chiropractic treatments have been covered and to date seem to be very effective. Her bronchitis is much improved. I appreciate the fact that these treatments have been covered by Embrace. I hope that Embrace does not put a limit on them in the future. Much better than giving Layla steroids. Luckily Embrace has not limited such treatments in Connecticut yet. I would encourage the underwriters to not change this.

Very happy I chose Embrace. Very helpful and caring and the wellness program is amazing to have. There mthly emails on caring for our pets is very helpful. Very good service