Embrace | Pet Insurance Review

They are just too slow in processing everything. Faxes from Vets continuously were not found despite the confirmation provided to my vet. When you send they a claim, it's never "received" till at least a day later. When I questioned the fax issue, I was told they have a wonky fax machine and this is a common complaint. So fix it! When I sent in a certification request for an ultrasound, it took many days to get reviewed, these things are typically an urgent matter so should not take days. I needed the claims person to speak to my vet, she called and left a messg for the vet to call her back knowing that you can almost never get to a specific claims person when calling, and my Vet doesn't have the time to keep calling her- but did leave her a return message which was never responded to. Eventually I was able to get an email address for this adjuster - but only that adjuster could complete the claim- any adjuster should be able to step in and deal with it.

Reasonable rates. Excellent customer service! Easy to understand and use claim process. Processing times are usually pretty quick. I highly recommend their services!!

I have encouraged my friends to investigate Embrace Insurance for their pets. My dog was bitten and lost an eye. 3 large vet bills and 2 surgerys later I got a fabulous check in the mail that covered 80%. I don't know what I would have done without Embrace. Marianne, Muggsie's Mom

I signed up for pet insurance about 2 years ago for my terrier mix when she started to show signs of aging. Embrace Pet Insurance was the best choice I could have made; customer service was always kind, informative and quick to respond, submitting claims and receiving reimbursement was easy and quick. Unfortunately, Shelby had to be put down in April, and when I notified Embrace, they were so kind, it was like family. They sent cards, helped with reimbursement for all her care and euthanasia, and waited as long as I needed to close her insurance policy. I'm still blown away by how kind and helpful everyone at Embrace has been. If you need pet insurance (which I HIGHLY recommend and wished I had done sooner), look no further than Embrace!

Embrace insurance is wonderful. The process was simple and easy and I received my refund quickly. I highly recommend Embrace.