Embrace | Pet Insurance Review

After checking on past claims Embrace contacted the vets in question to resolve issues of incomplete documents. They also searched the year in claims to see if any have not been processed. We have a monthly injection that the vet hospital hadn’t faxed in a few times. Embrace called them and got all the info missing so the claims could be processed. They sent me copies of the contacts so we were assured all the outstanding questions were answered. They called us with updates of their progress as they searched down all the missing vet hospital claim forms. Great service ,friendly helpful people .

I purchased pet insurance for my 12 yr old Lola, an English Springer Spaniel, and unfortunately I've had to use the insurance for a ruptured ACL and for Cushings Disease. Embrace has been wonderful in all aspects. Lola gives them 10 woofs.

Claims filed from my Vets office, coverage check comes directly to me. Perfect!

I've submitted multiple claims with embrace since my dog was a baby and they have accepted all but her most recent one. The most recent one was infuriating but they walked me through how to get a letter of appeal from my vet and my appeal was just accepted and paid out! Very happy with this insurance and it has already paid itself off by a lot since I guess my dog is a weak little thing. You do have to pay upfront and then get reimbursed which could make large claims difficult but I think that's common with pet insurance and I can borrow money from my family if it's an emergency. Claims are submitted online which is very fast and easy and customer service is great.

I cannot say enough good things about Embrace! Everyone we have talked to has been super nice and very helpful. The claim process is super easy & using the app makes it even easier to submit & track the status of a claim. I'm blown away by their quick turnaround time. Within a week we have our claim received, processed, and reimbursed. Highly recommend - especially if you have a puppy like mine that sticks anything and everything in his mouth.