Embrace | Pet Insurance Review

The service by embrace pet insurance was horrible. I had a claim for an emergency where I took my dog to the vet in July. The claim was not closed until the end of September and they stated it “wasn’t an emergency” I had to call over 22 times to get updates and ask what was going on and the customer service people were always nice but gave me the runaround Always saying “oh some other department is responsible for this” But never connecting me to these other departments like I requested. I don’t have it in me to even argue this claim anymore awls I know is I will be canceling in brace and do not recommend it for ANYONE. I’m sure there’s much better insurances out there for our pets

Customer service has always been helpful when I call. The claims are done quickly and I get emails on an update on where the claim is. I'm just very happy to have Embrace insurance for my dogs.

Service and response excellent.

Best decision ever to get the Embrace insurance for my kitties. It would have been impossible to get for Sasha the best treatment available when she had a kidney failure. She wouldn't be here with us today if it wasn't for the coverage Embrace provided.They have a very smooth claims submission process and the payments are quick. It is not often that I needed to speak with a Customer Service, but when it happened they are very friendly and helpful.

I have had Embrace Insurance for my sweet dog for many years and I can't recommend them highly enough! They are wonderful to deal with over the phone and they always handle claims quickly. My pup recently became very ill and had to be admitted to a hospital. She was discharged on very expensive treatments and medications. If I didn't have insurance, it would have been an even more stressful experience!