Embrace | Pet Insurance Review

I have tried other pet insurance and the response time was great. The review of benefits and the reimbursement . Not to mention the great customer service I had never had before. Not even from my own personal insurance Co.

The people you have working for you are nothing but Spectacular! Alissa Tyminski and Kelsey Markle were fantanstic and so very helpful. I will from now on FAX all documents instead of sending info through your computer program. Accomplishing a claim is very difficult to say the least. You definitely need more people and I understand and feel for you all having to work many issues during this COVID-19. Thank you so much for your support.

I have been VERY impressed by Embrace's top notch customer service. Every single person I spoke to was extremely knowledgeable and very helpful. When it came to do a review for pre-existing conditions for my rescue, Marco Terrano was very detailed and answered all of my questions via email and over the phone. I am so happy I decided to go with Embrace.

We have had this insurance since our girl was 7 yrs. old....she's now 12 years and still going strong. She has had a few issues with a neck issue, rehabilitation and medication and now some heart issues (mitral valve disease) with more expensive medication (ongoing) but through it all, Embrace has been awesome. They have covered everything according to our plan and we are so grateful to know that they have our back when it comes to needing tests and treatment. We had another insurance with a previous dog and when it came time for extensive treatment and medication, they refused to pay for anything but cremation! Now this does come at a price which goes up considerably each year. But with any insurance, you hope you never need it but it's great to know when you do they are there!

I've been a customer for 7 years, but have just had the need to use it in the last few months. I've got 2 older cats (14) - one with cancer, and one with other issues that go along with his age. Embrace has been incredible. Submitting a claim online is simple, and the reimbursements are FAST. That was a concern for me when I first submitted a claim, but I get mine usually within 5 business days. It was great when my girl went into kidney failure and was diagnosed with cancer to not have to base my care decision on whether I could afford to give her the best treatment! She's doing well on her treatment, and I'm not going broke. A win all around! Highly recommend Embrace.