Embrace | Pet Insurance Review

Embrace has seen us through the death of two of our babies. They have made it relatively painless. When Sophie died it really hit us hard. She was our "little girl" that had so many health problems. We had her 10 years and Embrace was there through two surgeries and the medications. We gave daily injections for her diabetes. I can say the claims were so easy. We would go get her insulin and needles, scan the claim form, and upload everything. Within about two or three days we were reimbursed. They even made canceling her insurance easy. After she was gone all we had to do was send an email. We will miss Sophie! Siggy is staying on Embrace and we hope to have him for many more years!

Lack of clarity upfront for a new customer on all that must be done to get a claim processed. Thus far, I am 2 months and still waiting for Embrace to process my claims.

We have 2 german shepherds and both have had to use their insurance quiet a bit. We enrolled over 5 years ago, and never had any issues with any claim. They pay promptly, unless I didn't do my end correctly. I always stay on top of just to make sure i didnt mess up.. The staff,, 100% of them have treated me as though I am their only client. I feel their cost is fair. And you get what you pay for. One of our shepherds had his 2nd ACL surgery done in 2 years. Each approx $3800. They paid 80% on both minus 20% which is my share. My other one has had elbow dysplasia surgery, close to $2700. Again paid 80%. We could never had all these surgeries without high limit credit card.

I’ve been with Embrace more than 10 years. The coverage is the very best in every area of coverages for our pets and the reimbursements of claims are quickly disbursed back to us. The Customer Service Representative are by far the very best a company could have to represent them and their customers. I’m personally very grateful for the ease of resolve whenever I’ve had any issues. The issue is normally something I’ve neglected to send with any claims submitted.

Employees that I’ve dealt with have been polite professional courteous