Embrace | Pet Insurance Review

Clear concise communications, professional responses verbally and written communication. Claims were handled very quickly. Thank you!

I left a high review after my experience of easily submitting a claim. What I did not count on, was how IMPOSSIBLE it would be to get my claim processed. In spite of completely submitting not only visit notes, but including an unremarkable medical history, because my puppy has never had anything other than healthy pet and vaccines, my claim was put on hold for not having medical history. Nothing I could do would change this. I could not include a history to show any prior conditions because there was none. Out of frustration, I cancelled our policy and would give 0 stars if I could. As for the reply. I can add that these people are also illiterate. There WAS NO pre-existing condition. This was a puppy that had been insured with EMBRACE for 7 months. Frankie is now a healthy 11-month-old Brittany. She was treated for ENTERITIS -- a condition you get when you eat something bad and get diarrhea! No one wanted to look at the vet notes, I guess. Each visit was listed by date as "Healthy Pet" and a corresponding date for puppy vaccinations. We have additional dates for weigh-ins because I monitor her growth. This is a case of willful denial. How can you provide information about a pre-existing condition if none existed, and the condition treated isn't predicated by one? Again, these people suck. I have a conformation dog and I want you people to know that I am spreading the word in my world to avoid your comany. Your idiotic response and lack of effort to even try to remedy the situation just proves I am right. People, don't waste your money with this coverage. It's not insurance, it is bait and switch, false advertising, a sham. And if you want to resolve it as indicated below, pay the claim. I don't have an hour to wait on hold. I gave up on that already. I have filed a complaint with the Better Business Bureau. Just pay 80% of my vet bill and be done with it. It was only $150. Not a lot, but apparently too much for you to want to pay.

I love Embrace Pet Insurance! I love that I know that my pets are taken care of when something happens and it doesn’t make me go completely broke.

My experience with Embrace for the last 5 years has been excellent! Even when submitting Vet Bills can seem difficult, the Embrace teams to find a way to explain to me why some billings are paid or not paid. I've been taken care of each time most importantly my dog Starla is their top agenda for care!

Did a lot of research on what pet insurance would work best for my Corgi and all the signs pointed to Embrace so I signed my dog up. I called and the gentleman that handled signing me up was extremely professional and walked me through everything I needed to know. The follow ups from Embrace to make sure sure I was happy with my plan meant a lot. My vet submitted my dog's orthopedic form after checking him out and Embrace sent me an email the following day that my dog was good and did not have to wait the five months waiting period for claims concerning orthopedics.