Embrace | Pet Insurance Review

Horrible onboarding and claims process. I have 2 labs and the price of insurance was high even though they were puppies when I started the plan. It took months and months to even onboard them because they kept asking for information of their medical history, including “doctor’s notes”, which my vet didn’t even understand what they wanted. They sent everything over and over again. Yet it kept being delayed because they were waiting on information of some sort. Embrace will happily let it sit forever unresolved, stating that you can try to get the info on their behalf. Well that would be nice if I knew what they needed. They finally onboarded me after months of fighting, with “pre-existing conditions” that didn’t actually exist. Fast forward 4 years. Upon filing my first medical claim, it’s been placed on hold pending additional medical information from the 12 month period prior to my on boarding. What?!? Embrace drags their feet until you finally give up. Their website states a diminishing deductible for each year of no claims. I’ve never seen that happen. Additionally if you alter your plan to add coverage they will happily oblige. What they do not tell you is if you reduce it back down you will be subjected to the new patient policy - along with initial waiting period and evaluation of pre-existing conditions. A huge expense and enormous hassle for little or no return. You are better off saving money each month yourself for your pets’ needs.

This is our second Lab that we have insured with Embrace. The cost is reasonable for what we receive. All of our claims have been covered quickly with no disputing. Totally worth it!

I am so pleased with Embrace Pet Insurance. I have had this company for eight years and am so glad it was my choice. Their service and attention to detail is excellent, the claims are processed in a timely fashion and I am updated on my claims and policy. Hands down, a 10!

Embrace has been wonderful to work with on our pets insurance. Signing up is easy , they have price plans for every situation, customer service has been top notch. Our dog had a serious surgery and we were able to focus on getting her the best care without worry that we wouldn’t be able to pay for what she needed.

Best experience