Embrace | Pet Insurance Review

They cover pre-existing conditions after a year of no recurrence. They don’t monkey around with the premiums. They are super fast. Pay exactly what they agreed to Pay, and staff seems like family. So glad I chose Embrace over the others.

***LONG POST ALERT BUT WORTH THE READ*** I had a policy with Embrace for several years. My policy included 80% reimbursement with $300 deductible and covered wellness care also. Last year my dog got sick, vomiting frank blood and I took him to the emergency vet where he was diagnosed with gastric ulcers. I proceeded to take him to his primary vet for follow up and they confirmed the findings of the emergency vet. I gathered all of my documents, bills, and claim form, submitting those to Embrace. Embrace denied my claim citing "pre-existing" due to his kidney disease. I reached out to both the emergency vet and his primary vet to inquire. Both veterinarians confirmed the ulcers were NOT related to the kidney disease. I submitted those letters to Embrace and they still denied my claim. Eager to prove my case, I filed a 1st and 2nd appeal. Embrace submitted for a independent exam in which the examiner stated "the ulcers COULD be related to the kidney disease but could also be related to another disease with similar symptoms." Again they denied me as I argued their position is speculative. Wanna know what I did? I sued them in small claims court and I WON!!! The judge agreed that Embrace's position was speculative and not rooted in facts when two licensed veterinarians confirmed the illness to be unrelated to kidney disease. When I pointed out to the judge that Embrace had also violated their policy provisions, the judge awarded me 3% interest for the past 5 months. So do yourself a favor, SUUUUUUUUE! Insurance companies get over all the time because they know people don't want to spend the money to fight against them. The beauty about this pandemic, your court case can be held from the comfort of your living room. I give them a 3 star because I've had other claims that did not involve potential pre-existing injuries and those claims were paid without a problem. I'm honest & I'm fair.

We started with four pets insured with Embrace and over the years it has gotten down to two. On the rare occasion that I have had to contact Embrace, they are very responsive and helpful. Having been heavily involved in the rescue arena for some time, I recommend Embrace to my friends all the time and cannot impress on people how important it is to protect your pets with health insurance. I could go on and on . . .

Embrace is providing excellent coverage for my dog. Easy to file a claim, review process is prompt along with reimbursement. If you need to call the staff is knowledgeable, respectful and eager to help.

I purchased the policy for my dog last year and she has always been healthy but I wanted to make sure she had insurance just in case something came. Chloe had trouble with her eye the end of last year and the Vet sent her to an ophthalmologist. They ran tests and she had an infection and she needed medication and drops. I actually thought she was going to go blind. But the medication worked very fast and she is almost completely healed. It was very easy to submit my claims and a good portion of her bills were paid by Embrace. I am very pleased with the ease of submitting the claims and how they show the progress as your claim is being worked on.