Embrace | Pet Insurance Review

My pup got injured and this was the first time I filed a claim. It was so easy! The website was self explanatory and understandable. The decision was also so quick. I had resolution in 2 days.

I filed a claim on September 16th of 2022, and finally received a meaningful response yesterday, January 19th 2023, but only after I cancelled my policies with Embrace. Despite my sending a number of emails explaining the situation, the adjuster at Embrace failed utterly to respond, process or explain what was going on with my claim for five months. The adjuster also was unable to acquire the records from my current vet, despite my being able to get them via email within an hour of requesting them. I see absolutely no point in having insurance for a dog if the company either fails to process the claim in a timely fashion, keep the customer informed of what is going on and acts proactively to keep the ball rolling. None of this happened.

Have always had great response time and service from Embrace. Have recommended them often.

Customer service helpful and knowledgeable. Very fast reimbursement. Approx 1 week from time of claim.

Embrace has given us a peace of mind for the last 9 years. Last year when out dog had to have surgery, Embrace really came through for us. They covered more of the costs than we had even anticipated, made submitting claims a breeze and were always so pleasant the few times I called them. I would highly recommend this company.