Embrace | Pet Insurance Review

Absolute trash. I didn’t have them long before I needed to file a claim. The process was straight forward at first, then came the request for more documents. At first I thought maybe the vets weren’t responding to the insurance emails, but once I got involved it became apparent they were willfully ignoring the info that was sent. So basically I paid my vet bills and added an additional monthly fee for a so called insurance company to put my claim in limbo so they didn’t have to pay it. After email and phone tag trying to get to the bottom of things, the info sent has a slightly different name to it so they refused to even look at it despite having all the required info. I canceled immediately. ***update*** Since they replied with a cookie cutter response here: let me be clear-this is NOT a case of me getting impatient. The vets involved all agree that “Embrace” was either intentionally making it difficult or incompetent.

This was my first claim and I started by contacting customer service to be sure I was submitting properly. The team was extremely helpful and everything moved along quickly. It was even more helpful when a prior document for my puppy was missing and as handled directly between embrace and my vet. The claim was completed quickly and updates were sent through the process. Emergency surgery for my 10 month old puppy was stressful enough and the embrace team absolutely made everything easier.

I wish medical insurance for humans was as easy and reliable as Embrace is. My dog has had a mystery illness for 6 months, requiring a dozen clinic visits, specialists, and expensive diagnostics and prescriptions, and Embrace has been with us the whole way, covering every claim without question and giving us so much peace of mind.

Easy to file claim online. No hassle. Money deposited into my bank account in a very reasonable time. Could not have been more pleased with their service. Thank you Embrace

This has been my first experience with pet insurance, and every single step of the way, Embrace has made me feel 100% comfortable and confident I made the right choice. I have been a client for over two months now and the quality of care has stayed the same. Their customer service is extremely friendly! Also very helpful and reassuring; they offer 24/7 care if you need to call with a health concern or any questions whatsoever. The site is very easy to navigate and understand how to submit claims, edit your policy, add a new pet, etc. I have both of my furbabies signed up and feel relieved. For what their plans offer vs what you pay, it almost feels like a steal! They will also work with you honestly about what the best policy and plans are for your pet's needs; they do not try to upsell at all! I had been considering a higher tier portion of my plan, but the representative discussed with me in detail and helped me determine that the mid-tier was the best option for me. You can tell everyone genuinely is passionate about what they do, and they love your pets as if they were their own! Do not use another company; Embrace is the way to go!