Embrace | Pet Insurance Review

The claim process was so simple and efficient. I filled out an online form and uploaded some documents. Both of my claims were processed and approved in the same day. The money was in my account 3 business days later. I had a question about a small item that was excluded (prescription food while in hospital) and was given a satisfactory answer. I just filled out an online form and received the reply via email.

Embrace has highly restrictive policies that make it difficult to make claims. Beware! They are very quick to play the "it's out of our hands." card.

Got reimbursed quickly!!

Extremely disappointed with this company. I was told I would get reimbursed within 7 days. They are trying everything they can to not pay me back. It’s been over a month now since my claims were filed. I wasn’t provided with any updates on my claims. PSA: THEY DO NOT COVER PREVENTATIVE MEDICATION. (Flee and tick medication even though it is a prescription). That would have been nice to know. Embrace does not provide any updates for me. They keep telling me “we reached out to your vet for more information.” I called my vet and they said Embrace never called or emailed them. THIS COMPANY IS A SCAM. I WILL be switching at the end of the year. Terrible.

I was very, very pleased with my experience with Embrace Pet Insurance. I mailed in two claims for the very first time and was pleased with the reimbursement payment that I received for my kitty's vet bill. It was also an very quick response. Good job Embrace! I am very happy.