ASPCA | Pet Insurance Review

As a senior living on a fixed income and a very tight budget, the decision to incur another monthly bill for pet insurance was a difficult choice. It meant giving up something I currently used (cable TV) for something I might never use at all. I decided I could live without cable, but not without my puppy if he ever was injured or sick. So I set about doing my homework ,and evaluated several different policies from leading pet insurers. I took my time, spoke to sales reps, did my research and settled on ASPCA pet health insurance. I recall the conversation with the rep that made me feel I could trust ASPCA to fulfill their promise to me and my puppy, papi, if I ever needed them. This summer papi got very sick. I rushed him to the vet who said take him to the emergency room immediately. It was a frightening experience and I was very afraid . Needless to say the emergency hospital costs and follow up care was very expensive, and I really didn't know if ASPCA would cover the costs as I had never submitted a claim before, or knew any other pet owners who used this same company. I took a leap of faith and remembered that sales rep who made me feel I could trust ASPCA . I'm not the most tech savvy person but following the instruction on their very user friendly app I was able to file my claim. I called a week after to talk to someone to make sure I had done everything properly. That person said things looked good and in order and I believe she said it took 4 to 6 weeks to process a claim. ( that's from my memory but I could be mistaken.) I recieved two emails saying my claim was still under review and I began to start to worry. The money I used to pay the hospital bill was my rent money, so I began to imagine worse things happening than just a sick puppy. Lol Exactly 1 month from the day I submitted my claim ASPCA pet insurance approved my claim. I honestly can say I was quite pleasantly surprised and enormously relieved. The money was direct deposited into my account in less than two days. Maybe in my old age I've become cynical and less trusting, but It certainly is reassuring to do business with a company that keeps their word. I am so grateful to ASPCA for paying my claim and for being so kind and understanding with me when we talked over the phone. I felt like they cared about me and Papi. Their actions certainly proved that they did. They kept their word to me. I trust them enough to tell my friends to take out policies with ASPCA. Thank you kindly.

Claim time turn over has gotten ridiculous.. what used to take one to two days is now on three and a half weeks.. I just can't pay my bill when I get to it because "things have changed"!!

I adopted my fur-baby Neville from the ASPCA truck which was parked in front of Petco in NYC. He has been the joy of my life, more loving and affectionate than any pet I''ve ever had, and I assumed it was due to the loving care that the ASPCA gave him. I decided to buy their Pet Insurance, to thank them for The Wonder That Is Neville. It was a smart move, because one day after Neville's One Year Birthday, I found him hiding and acting out in pain from a hip fracture. He had to have surgery by an orthopedic surgeon at a special emergency facility, and the cost was staggering ! I was afraid to start the process of a Claim, fearing it would be very complicated. I called their customer service line, and spoke to a very kind and patient agent, who answered all my questions. She made it very easy for me, and off my Claim went. I am very pleased with the way I was kept informed. They sent me 3 E-Mails.....one to let me know my Claim was received, one to let me know the Process was underway, and a third to apologize for the process taking a little longer, due to the CoronaVirus. A few days after that, I was notified of the Resolution.....I am being awarded the FULL maximum amount that my plan provides....$5,000 ! I called Customer Service again, to ask if the payment could be deposited automatically into my checking account, and the young lady, just as sweet and kind as the last one, set it up to do just that. I couldn't be more pleased. Thank you, ASPCA

TRASH!!!! ASPCA is separate from Crumb and Forrester (the real owners of this pet insurance company). I enrolled before experiencing any issues with my pet. Lucky thing because I am having the HARDEST time getting in contact with ANYONE there! What if I had an emergency? For anyone who does not want to waste their time or monies, DO NOT USE THIS PET INSURANCE COMPANY! And if you choose to use it, good luck (you are going to need it)! **Update** I finally received a call from them on 15 Jul 2020. Representative apologized stating they were extremely busy.

My wonderful girl has had quite a few expensive medical emergencies. We would have been lost without the insurance, I have found those I have spoken to to be helpful and supportive. The claim procedure is clear and simple.