ASPCA | Pet Insurance Review

I've had so many pets in my lifetime, but never opted for pet insurance. Last year, after a few years without a pet, we got a pure-breed and I decided to get him insurance "just in case...". I looked into various companies, and asked our veterinarian for recommendations - they lead me to ASPCA. I signed our boy up assuming we'd rarely, if ever, need it; but my goodness I am so glad we did, and all the more glad we went with ASPCA. Although the processing time has been slow, yes, they have accurately honored all the claims I have submitted which has provided great relief. I had called customer service regarding my first claim, and the gentleman that took my call was SO nice and helpful - I truly appreciated his demeanor and the insight he was able to share at that time. These are unprecedented times all around, and the crisis that our little guy has endured has been harrowing; but through proper care for him coupled with efficient insurance through ASPCA, we're able to breath a bit and say "thank you."

The representative was wonderful but hanging out for 2 hours for help is ridiculous.

I wrote an email to you 3 days ago and have yet to get a response. If this is how your insurance works I'm going to cancel the policy.

Nice people to talk too. rates are very reasonable. The down side is when you call to speak to someone it can be an hour wait. They do have where they call you back but it’s still an hour wait

Horrible!! It took them four months to process my claims, I had four of them and then they denied all four claims saying may dog had preexisting condition, which he didn’t. He hadn’t even been sick for three years. They also say they look back 180 days which is a lie. They requested records all the way back three years prior! They charged me premiums and denied all claims. Don’t waste your money with this place, total scam!