ASPCA | Pet Insurance Review

There is an error on the registration page (incorrect zip code) and I can't get anyone to correct the problem. That has to happen before I can access any claim forms, etc. Carol Tierney

Worst experience ever. My dog had an accident in 2013 which was a minor bull of 158$ which never got reimbursed. He now had an accident which lead to brain damage either stroke or tumor which as I didn’t want to put him under anesthesia for MRI couldn’t be ruled out and he deteriorated in health within a week so I had to put him to sleep and the insurance says pre existent condition(“illness” they called it. As if I would go for an “illness” to the ED!)! A dog that ran and walked daily 1-2 hours and jumped 2-3 feet high without any elevated blood levels or any medications! He had head trauma from his accident when he fell and they say “illness” or “preexisting” condition! I paid 12 years, never anything after the accident january 2013 and now at his last accident for which I took him to the hospital trying to save his life which cost him his life within a week they say “illness” and it IS NOT covered under their “accident” insurance!!! Worst insurance ever. Absolutely horrible and nobody on the phone to help. I wish I did never sign up for this crap and had saved the money I would still have extra money over from what I paid them and still have covered all the expenses I had now. This insurance is a fraud.

The reimbursements are not as quick as they claim. I submitted claim on April 6 and my status is still queued.

I paid for cat insurance for years before needing to use it. I had to pay out of pocket - ok. My first bill was nearly $2K. Then I got a check a few weeks later. Second time I used it, I got a check a month later. I now have a claim and it has been nearly a month and the status is in "que". It would appear service was excellent in the BEGINNING. Each time the wait is longer and longer. I have not had pet insurance before, so I have nothing to compare it to.

It was really easy to sign up for health insurance. It Made the experience much more better