ASPCA | Pet Insurance Review

It was easy to navigate & provided some dental coverage which I find essential.

I have been a client for years ..since covid and even before the turnaround for claims reimbursements is way too long .numerous phone calls have to be made stating all the information is not there and many times was faxed from the veterinarian and still ASPCA says they did not receive when in fact shows that the fax was sent so I decided to start sending my own documents on the phone and still have trouble with that not being received..bottom line takes way too long to be reimbursed...

I have had this insurance for nearly 15 years on my dogs. The experiences I have had over that time with ASPCA have been disappointing. Which honestly, is quite an understatement. When I knew I was in trouble was when they would not cover my girls double patella surgery. They kept insisting she was a purebred because that breed was prone to that, they don't cover it. She was not. Once that was fixed, then they said they wanted the last 2 years of her medical records. I did that. Then they dug deeper from my vet and found from when she was a little puppy, that a vet said she thought she had weak patellas and to keep an eye on it. BAM, that's all they wanted and my surgery was not covered. That was AFTER I was told they only go back 2 years. I appealed and lost. Then both my dogs ended up with liver issues later and need liver medication for the rest of their life, or they will die. They wouldn't cover it because the medicine is a supplement. And the icing on the cake? They both had Cushings (one passed on now) which is a lifelong disease. I knew I needed help with this! And I have the Continuing Care policy as well. Here is the horrible thing. You have a "lifelong" limit. Mine is over, so now I'm paying out of pocket for her expenses on her Cushings and anything that goes with it. Along with all her liver meds. I've almost hit the maximum on the whole policy, so why keep paying for something I can't use. I'm so disappointed and wish I would have done things differently. My dogs were siblings and had many of the same health issues, which was unfortunate for me, but my one girl, despite that, is going strong at 15!

We have had this insurance since we adopted our pup at 8 weeks old. Insurance has always covered everything they said the would without hesitation. Their app is easy to use and they send payments quickly. I’ve recommended them to family and friends.

the website is so easy to use, to find information and to file a claim! the customer service staff is so very caring and helpful and knowledgeable! There is so much to appreciate about this insurance company!