AKC | Pet Insurance Review

I filed a claim which was denied by your company due to fabricated claim that it was a pre-existing condition. Theo started having symptoms of allergies 2 wks ago when we took him and was given an allergy shot. When I called your office, the rep read to me the notes “from the vet” stating that Theo had allergy symptoms back in January (which conveniently was prior to the start or his insurance coverage). I called the vet and as I expected, they did not have any documentation of any allergies on the visit in 01/24 or any at all until 07/02/24 when he was seen for that problem. I confirmed that when I requested Theo’s entire medical records. Fabricating a provider’s notes is not acceptable nor legal by any standards. When i called your office, I was told that the only way I could resolve this is by filing an appeal. Great! Taking time out of my already busy day to file a claim on something that should have been processed correctly to begin with. And I thought this was a reputable company. (Although, there really is NO reputable insurance company for that matter). I am a medical provider and I know this first hand through over 30 years of filing medical insurance claims and dealing with insurance companies. I was naive to think that pet insurance would actually do the RIGHT thing since they deal with animals who give us humans so much joy. Have a great day! I rated it one star because there was no option for a worse rating.

I spoke with Ashley to get my new puppy added to my current dog’s policy. She was professional, kind, listened to what I was needing and knowledgeable of the policy guidelines and the extras that I was interested in purchasing on the policy. I love AKC pet insurance and their customer service!

The representative I spoke with (Chaselyn) was knowledgeable, pleasant, professional, and very helpful. She let me get through all my questions and provided clear and concise answers. She helped guide me through selecting the best options for our pet and gave me the information I needed to know what would not suit our needs. She also made sure to repeat critical details, FAQs, and some common things she has experienced with customers to ensure I was fully informed. I was a bit overwhelmed researching different pet insurance options on my own but when I spoke to the rep at AKC, I was confident they were the right choice.

Excellent prompt service. All were professional, courteous and knowledgeable- patient and thorough. Many questions answered. Very impressed.

Many things have made my experience great with AKC pet insurance: we got a corgi puppy in November 2023, my first experience with a puppy. I have had other pet insurance coverage, nothing like AKC: AKC covered a claim for when Mochi ate too many indigestibles and had to have a procedure for flushing out his intestines in January, and AGAIN on April 2024...I recently spoke with Matthew, who has a great presence on the phone and is personable, empathetic, and patient with explaining benefits and procedures to me. I am very pleased with the quick responses to claims and the ease for which to add a claim.