AKC | Pet Insurance Review

They gave us a 40% increase without notice and just pulled the money out of our account. I called the same day and cancelled, they tried to hit me for a $3 service charge. The way they did it was shady as well. The CS rep I was talking to kept saying I was approved for a "full" refund until the very end of the call, literally the last thing she says as she's about to release the call, "And there's a $3.00 service charge" Needless to say I blew a gasket, we'll see if they do the right thing and give it back because that is just the lowest of the low. Seriously, absolutely no notice what-so-ever that the rates were going to jump like that and just steal the money out of the account. Then when I confront, they grab $3.00 back to cover their expense for transferring back to me, the money they stole out of my account, without telling me of the increase. What kind of company does that? As a side note, they never paid a single penny for any of our dogs expenses in the years we've had the policy. So they made a tidy bundle on us already. I wish there was a way to get that back without a ton of legal wrangling, I really do. Update: As expected, they DID NOT do the right thing and clawed back $3. The only consolation that I have is that by complaining and insisting on an escalation I made them burn way more than $3 of FTE time. Idiots.

TERRIBLE experiences with them. You pay for coverage and they cover next to nothing. They keep trying to get you to upgade to something that doesn't cover what you need either. They deny often and you get tiny reimbursements. We are definitely looking elsewhere.

I've had this insurance for almost 6 years now. For the first 5 years I thought it might be a bit expensive for my needs, but I was still satisfied overall. However, over the last year, when my pup succumbed to bad allergies, I am especially pleased with this insurance. This company has very quickly reimbursed me, no questions asked, with coverage amounts even higher than what I was expecting.

Completely deceptive coverage and reimbursement policies. The only scenario in which this policy makes sense is if your dog has multiple, different, health issues per year. A single, life threatening malignancy that required $5K in treatment was reimbursed for $500 because it was a "single incident"

I've had AKC insurance for over a decade. Up until 3 years ago, they handled claims quickly, fairly, and now that has all changed. On a $2400 vet bill, I got back about $330. I have two policies, and all the bells and whistles. My monthly premium is slightly over that. I spoke to them, got nowhere. They only pay out $50 for an exam, when in the NE it costs almost $200 for a dog. They don't cover a lot of things that they used to. My dogs are 3 and 4 and my cats are 3. So its not an old age thing nor pre existing conditions. I did shop around, got a lot of quotes, settled on Pet's Best.