London Regional Veterinary Emergency and Referral Hospital

Our beloved pooch Petita after 16 wonderful years, passed at home this evening after hours and from the first phone to leaving the hospital, the compassion and care was exceptional. I'm utterly shocked at the negative reviews because our experience was quite the opposite. A HUGE THANK YOU to the staff that were working...despite the dump of snow London got. You guys really made such a sad event bearable. Thank you from the bottom of our hearts💕

posted: 12/05/2024

I was hesitant to take my cat here with the negative reviews but it was a extremely severe situation, my cat had a blockage and my personal vet couldn't get me in for a few days, on the Sunday things took a turn for the worst and he became very lethargic, I thought he was going to pass away at home in my arms. We rushed to the emergency vet and were only there for about 5 minutes before we were taken back to an exam room where we waited about 10 minutes to be seem by the vet tech for our triage, within 60 seconds she had our boy in the back with the vet as he was in critical condition, they gave him pain meds and were very quick with the treatment options. Not one time did anyone encourage me to put my cat down or even mention it, they explained the surgery and the cost don't to every possible detail and provided us with a financing solution to be able to lay for the surgery, within 2 hours of being there he was taken in for emergency surgery. They called me with updates every few hours and when I called to ask them questions the vet was always quick to call back. Unfortunately his body had experienced to much trauma and his organs began shutting down. The vet on call called us again to let us know he was declining and that he was probably going to pass very soon. Because she was so prompt with her message we were able to get there with enough time to hold our best friend and say good bye! We chose to euthanize him so that he wouldn't pass in pain, but not one time did anyone force or encourage us to do so. Its been about a week and a half since he passed away and when I checked my mail I had a card from the clinic expressing their condolences for our loss. We cremated him and he was home the same week! Overall the experience we had here was so positive, all the reviews about waiting hours on end made me nervous but as I was sitting in the exam room and my cat was being taken away I realised that everyone complaining about the wait times should be grateful that they are able to wait, your pet is in a stable enough condition that they can hold off and they will still survive. Well you get extra snuggles with your pet in the waiting room keep in mind that is time that someone else would be grateful to have with their pet. While you may be waiting, they are working on saving the life of someone elses best friend, be grateful that your pet wasn't in a life or death situation and that you still have time.

posted: 08/01/2024

We recently had to take our very ill cat to this facility. The staff could not have been kinder or more accommodating to our cat's needs and our concerns. They treated us with compassion and respect and provided excellent care. We truly appreciated the extra time and effort they put into ensuring that everyone's concerns were met.

posted: 01/02/2025

Had to take my cat in for an issue and it was a good experience. Wait time wasn’t bad first thing in the am. They are an emergency clinic so prices are about double a regular vet which is understandable given their extended care hours. Vet was kind and informative and desk staff were helpful with phone and emails. Unfortunately cat needed surgery which was too expensive here but they helped transfer care to somewhere slightly more affordable. Overall my experience was good with the clinic.

posted: 11/17/2024

My husband brought our daughters Golden in today (boxing day) after a serious fall down our stairs. She had to be put to sleep. The staff and vet did an amazing job and were so comforting and understanding and compassionate. Thankyou so much

posted: 12/26/2024