VCA Canada Beardall Animal Hospital

Brought our dog here for surgery to remove mass/lump on her ear. Location of lump made it difficult, but they did a fantastic job. Minor setback during the healing process (Huskies will be Huskies).....but all healed and a happy dawg. Thanks Dr White and all the staff - they were attentive & thorough.

posted: 07/03/2023

**I would like to put a very important update to this review. We met with dr. White post Lucy’s passing (less than a week later) for an appointment we had already scheduled for our other dog, Bella. We had already received a very guilt inflicted email from dr. White, the morning after I posted my first review. We had just lost Lucy the evening before and we could not believe how insensitive the email was, especially the timing. Then, at the end of Bella’s appointment, she out of the blue brought up the review again, and asked me not to post Google reviews. I had the manager, Sam join us for the conversation, after dr. White then threatened to discontinue care of Bella, because she “could not trust I wouldn’t do it again.” I had actually already told dr. White that I would not, although I am not sorry for leaving an honest review (original review below). Sam looked extremely uncomfortable backing Dr. White, which I actually felt sympathy for her and what she must have to deal with on a regular basis. I was entirely wrong about dr. White in my first review. Lesson learned; she is very good at appearing competent, and once her image is tainted in the slightest, her true colours show. I would also like to point out in this review the positive interaction we had with Rae (front desk) that day, and she seemed to be the only staff member we encountered that truly felt badly for the loss of Lucy and the way we were treated. We have contacted the main VCA office to report this, and will be contacting CVO as well, as we figure out how to properly word and address the unprofessionalism and coercion we shockingly experience with Cherie White. Needless to say, we switched vets. We are continuing excellent care received at Princess Animal Hospital. Original unedited review: We stay at this vet office because of Dr. White’s competency and kindness. We had two dogs - one of them was euthanized today. Our Lucy, was a rescue and only 13 months old. She had a complex medical history and required many vet trips and calls. Anytime we called, it was easy to tell the girls at the front were annoyed that we were bugging them about Lucy again. I will say, Erin, has always been kind and pleasant. Lucy rapidly deteriorated, likely due to an issue with her central nervous system. Even on a day we had to say goodbye to her, the lack of compassion was more than evident. Thank you to Princess Animal Hospital for helping Lucy today, and thankfully our Bella isn’t as much of an inconvenience for Beardall.

posted: 11/08/2023

Loved it! I just went there for the first time, and my impressions were all good. The doctor is knowledgeable and absolutely adores animals. My cat was so relaxed with her, I think there were purrs! The staff was friendly and prompt, and the prices were reasonable. This is where I will be taking my pets for everything from now on.

posted: 11/18/2023

Very expensive in comparison to other veterinarian places in town.

posted: 08/28/2024

I was being forced by my old vet to put my dog down. I came to Beardall for a second opinion and they were AMAZING I have only positive things to say. I can’t thank them enough for providing my dog the proper care she needed!! They saved her and me. They were so kind and so helpful. I’m so grateful for Dr. Loomis I now bring all 3 of my dogs there and the MY VCA app is incredible. Prescriptions, test results, receipts and so much other information to keep you updated and informed. Thank you Beardall I will forever be thankful to the whole team.

posted: 04/28/2023