Brockville Animal Hospital

Sara MacDonald

As a dedicated client of this clinic for the past thirty years, I have consistently been impressed by the high standard of care and professionalism provided. My deep appreciation for your services is why I feel compelled to share a recent experience. During my visit this past week, I encountered a staff member—an older woman, who I suspect may be a recent addition to the team—whose conduct was highly concerning. I observed a distinct lack of professionalism in her interactions, both with clients and her colleagues. In any client-facing role, especially in a compassionate setting like a veterinary clinic, maintaining a courteous and respectful demeanor is paramount. Her manner of speaking, which included an elevated level of apparent frustration and a dismissive tone when addressing questions, was inappropriate. This behavior was not only directed toward me but was also visibly apparent to others in the reception area. While I understand that every profession has its challenges, such unprofessional conduct raises serious questions about the individual's suitability for a customer service role, particularly one involving the care of beloved pets. Consistency in professional and empathetic behavior is essential for maintaining client trust. I sincerely hope this was an isolated incident that can be addressed internally. I value this clinic immensely and wish to see its excellent reputation upheld. Update: I am intentionally using my maiden name for this correspondence. Given my recent experience with your receptionist behavior, I would prefer to keep my current last name private to ensure this matter is handled objectively and without bias."

Dec 26, 2025

Ashley Huntley

Thank You Brockville Animal Hospital. Our 13 year old "puppy" was acting strange, however we had just been away on vacation and thought maybe she was just mad we had left (even though she stayed at home with family member). I contacted the Brockville Animal Hospital and described issues with our puppy. They had us in within the hour, took blood work and we received a call the next morning with updated blood work results. Results showed that our sweet puppy had pancreatitis. Dr. Roth was quick to respond, for the puppy to be brought in urgently for hydration for the day. Dr. Roth and team explained in depth the next steps and how to give puppy medication. The entire team continued to check in with us to see how the puppy was doing for the next couple of days, including an email with all instructions. Within 5 days we had a sweet loving pup back to her funny goofy "puppy" self. Thanks to all From Gucci

Feb 26, 2026

Chelsea Reid

Top notch care for our dogs and cat. They always provide a great experience whether we are there for a routine appointment or unexpected illness/injury. The customer service team is welcoming, the Vet Techs and Vet's are knowledgeable. Do not hesitate to bring your companion animals here, they will get amazing care.

Oct 9, 2025

Kevin Lamarche

Great staff. They really care about the animals. I've never seen a place where the animals look so happy going in and even happier coming out. Very happy with their service. I have been bringing Maggie here for years and the service has always been consistent and very caring. The best vet in Brockville by far. Expensive, but the best care.

Nov 8, 2024

Josh MacMillan

We had a great experience with Brockville Animal Hospital. We had an emergency with our dog and they were able to fit us in within an hour of calling. Took great care of our dog and had us in and out very quickly. It was our first time here as our regular vet office was closed and they treated us extremely fairly with our emergency. Would absolutely recommend their services. Thank you for keeping our girl safe

Sep 3, 2025